Salesforce/SaaS Administration Consultant

Request for Proposals

Context 

DataKind is a global nonprofit dedicated to harnessing the power of data science and artificial intelligence (AI) in the service of humanity. Named one of Fast Company's 2017 top 10 innovative nonprofits, DataKind teams talented pro bono experts from academia and industry with visionary changemakers to collaboratively design innovative solutions to tough social challenges. We help social organizations apply their data to predictive analytics, machine learning algorithms, and AI needs in a way that both increases impact and prioritizes ethics.

See below for more information about our work and community. 

Project Description

DataKind has embarked on a five-year strategic plan resulting in growth of programs and staff that require many of our SaaS systems to be refactored. Primarily our Salesforce and Google GSuite applications need to be updated to reflect both our new programmatic strategies as well as our growing staff size. Additionally, our SaaS applications used daily, including Asana and LastPass, need to be improved to accommodate the new workflows created by this growth.

Reporting to the Director of Technology (DoT), the SaaS Administrator will scope and implement changes to our SaaS application in concert with the DoT using feedback gathered from DataKind staff, DataKind volunteers and other stakeholders. 

Additionally the SaaS administrator will document the changes made and may be asked to contribute to staff and volunteer training sessions provided to guide users through the best practices use of the systems after the changes are made. 

Finally, the SaaS administrator may be asked to work directly with the DoT to respond to any immediate support issues submitted by staff or volunteers resulting from the changes made.

DataKind is looking for a SaaS Administrator to execute this project in three months, preferably by 12/31/2020.

Responsibilities include:

  • Work with DoT to plan and execute changes to permissions and objects in Salesforce

  • Work with DoT and team leads to plan and create key reports in Salesforce

  • Work with DoT to create standard operating procedures (SOPs) to ensure consistent data entry and use of Salesforce

  • Work with DoT to plan and execute changes to permissions, groups, directory structures and connected applications in Google GSuite

  • Work with DoT to plan and execute changes to permissions, shared assets and password change requirements in LastPass

  • Work with DoT to plan and execute changes to permissions, teams and project templates in Asana

  • Create documentation reflecting SOPs for Salesforce, GSuite applications, LastPass, and Asana

  • Contribute to training materials for staff and volunteers for Salesforce, GSuite, LastPass, and Asana SOPs

  • Contribute to resolving support tickets from staff and volunteers concerning Salesforce, GSuite, LastPass and Asana

Qualifications:

  • Minimum two years of experience as a Salesforce.com administrator

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • Must demonstrate ability to communicate effectively at all levels of the organization

  • Ability to commit to this project a minimum of 

  • Experience with nonprofit processes preferred

  • Salesforce.com Admin certified preferred

Proposal

By 11:59pm EST on September 11, 2020, interested parties are requested to submit a proposal package to larry@datakind.org that includes: 

  1. Your resume.
  2. A short description of what interests you about this opportunity and how your qualifications and previous related experience make you an excellent candidate for this position. 
  3. A description of an interesting problem you had to solve in a past experience refactoring existing Salesforce and/or GSuite instances.
  4. A sample of documentation or training materials you have created for SaaS applications used by an organization or company.
  5. Your hourly rate.
  6. Two references of past clients, ideally for similar work, with contacts and context. 

Please consider whether you have a nonprofit rate to offer, given DataKind’s 501(c)(3), tax exempt status. We particularly encourage women and people of color to apply.  

Selection

Strong proposals will be contacted for further discussion. These will be selected based on clarity of the proposed project plan/structure, alignment with DataKind’s goals and budget, and relevance of qualifications and past experience. 

Additional Context on DataKind

  • We are 20,000 strong: DataKind volunteers hail from almost every country across the world, representing a community of technologists and social change makers who believe in using data science and AI for a stronger planet and a more just and prosperous world.

  • We have served 300+ projects around the world: From using satellite imagery to measure crop yields to automating the fight against hate speech online, our volunteer community has shown up to help solve some of the most pressing challenges facing humanity around the world. Through this approach, illustrating what we call “the art of the possible,” these projects have resulted in more effective NGOs, more funding for social change organizations, and more awareness of the power (and pitfalls) of data science and AI in the social sector. 

  • People are at the center of our process: The most advanced machine learning algorithms are useless if they’re not designed for real people’s problems. DataKind celebrates human centered design principles that focus on the “why,” the “for whom,” and the “should we” long before we ever get going on the “what.”

  • “AI for Good” will only succeed if it’s “AI for All”: We will continue our work until all people and all communities can use digital technology for the outcomes they want to see. We support not only the tech communities of today but also anyone in any community who wants to lead how data technologies serve their needs fairly, with an emphasis on including individuals from groups that are historically underrepresented in technology or will be impacted by the intervention. 

DataKind has always known that we will not be able to combat all of the world’s looming challenges on the backs of individual, short-term projects alone. Thanks to generous long-term support from the Rockefeller Foundation and the Mastercard Center for Inclusive Growth, we are now focusing the DataKind network on issue areas, such as improving health outcomes through Frontline Health Workers or increasing economic resilience. Over a period of five years, DataKind has been granted $20M to make this vision a reality, and we are looking for people to join us in this journey. You can read more about the new strategy here. 

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